Frequently Asked Questions

Everything you need to know about shopping with Petso.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your dimensions to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Can I change or cancel my order?

Orders are processed quickly, but we can make changes within 1 hour of placement. Please contact our support team immediately if you need to modify your order.

Are your materials sustainably sourced?

At Petso, we are committed to ethical fashion. Over 60% of our current collection is made from recycled or organic materials, and we aim for 100% by 2026.